How can we move forward – not sideways?

I often get myself in serious trouble with the anti-government folks on KTVZ.COM’s article comments by saying that media – or more precisely, journalists – like government, can’t “win” these days – that we’re damned if we do, damned if we don’t and damned if we can’t decide, that people believe we’re in our professions for the lowest of instincts (“Sensationalism!” “Ego trips!”) and not for “the greater, community good.”

So please permit me to expound a bit on what I mean (otherwise known as “digging myself a deeper hole”;-)

Of course, there are “winners” or “losers” in both professions (with us it’s about ratings and ad revenues, with politicians it’s votes and campaign contributions). Does that make us inherently bad, not to be trusted? I humbly submit, the answer is “no.”

To be sure, neither government nor the news media have a rosy image these days. We’re seen as exploiters, as people who don’t care about the impacts we have on everyday folks’ lives, who “use” others for our own means. If media would just expose the government’s (and big business’s, heck, everyone’s!) wrongdoing and nasty doings – if term limits would just “throw the bums out” – we’d live in a nirvana, a utopia – and woe befalls anyone who doubts those views.

To be certain, there are some in our professions – like every profession – who live up, or more precisely down, to those broad-brush stereotypes. But many others who try to do our best, and for the most part, are worthy of respect and attention. Separating the two is easier said than done. Your “bum” could be my “hero,” and vice versa.

But it’s hard not to say the current low opinion of public servants and reporters/editors is also a matter of hypocrites playing the public’s heart strings like a Stradivarius. Many things bring this to mind – the conservative talk show hosts who dominate the airwaves but rail against the “mainstream media” (if you’re on 20 hours a week or more, why aren’t you now “mainstream”?) and, of course, against the current administration as well.

If there’s one thing I appreciate about Glenn Beck, for example – despite the fact the few times he’s talked about something I have personal knowledge of, he got the facts wrong – is that he says he was railing against the White House policies before the current occupant. Portland radio host Lars Larson also does the same thing, sometimes confounding those who expect him to toe any particular conservative line by saying “this issue is different.” That’s right, think for yourselves, people!

Other commentators bemoan the ever-higher levels of not just partisanship, but poison partisanship, in which all the ills of one’s own life and that of our communities can be blamed on … somebody. Illegal aliens. Government bureaucrats.  Politicians who raise taxes for fun and just don’t listen to the people (as if the people all speak with a unified voice!)

I also get myself in constant trouble for playing the role of devil’s advocate – of saying the answers are not as simple as some would have you believe, that there are unintended consequences to most “solutions” (Sheriff Joe’s Arizona “tent city” jail comes to light – if it were that great, and not a lawsuit magnet, why wouldn’t other law enforcers follow in their footsteps? Because, of course, they are egotistical empire-builders!)

Which brings me to an idea I’ve debated in my mind and sometimes, with others, for many a year – the idea made possible by technology of moving to a more true democracy, rather than a republic, one in which the Internet affords all of us an opportunity to weigh in on and help make decisions on public issues large and small. If we dare.

But would a direct Internet government short-circuit the political egos and the lobbyists greasing the skids (and their own palms) to get what they want? Or would it turn into something like Wikipedia – so complex that, while anyone can take part, only a relatively small clique of participants do much of the heavy lifting?

Or worse yet, would every issue become one where WE are played like a Stradivarius – where community decisions ultimately are decided based in large measure on who has the best spokesman, the guy/gal with the best teeth/hair promoting their position on this issue or that? A mix of “American Idol” and C-SPAN, fighting for attention and participation in a celeb culture?

Health care reform is a prime example – a good majority of the public say we want “reform,” but the definition and consensus is as elusive as Bigfoot – and just as dangerous, should we encounter it. The devil is always, always in the many, many details.

So how about this – anyone can have a voice (oh, the cacophony!) in this direct online government, but only those who pass a test on knowledge about the subject can weigh in with their votes? Again, the devil’s advocate in me sees big trouble with that – who writes the test, who sees a slant in one direction or another on or between the lines, etc. etc.

Besides, who among us has the time or inclination to read 1,000-page bills on every issue we expect government to address? And what will those “executive summaries” leave out? No, we want to leave it to government to figure it out.

So, we’re stuck with a situation where many of us, for example, hate Congress but love our congressman or woman. Where we blame government and the media for things like the recession – saying we were in cahoots to rah-rah growth and bubbles that always burst, and didn’t warn (the media’s role) or prepare us for/head off (government’s role) the inevitable tailspin.

 No wonder we’re so frustrated! We want change, but break down over whether this or that “change” is what “we” meant.

 If I have any hope, it’s that a cause will emerge at some point to find a hero of moderates and a platform, not of issues, but of how to reasonably, sensibly approach them – that extremists from either end of the spectrum are equally distrusted, as they should be – that we prize, teach and promote critical thinking of the kind that can keep us from becoming anyone’s “sheeple.”

If I created a social network promoting such a viewpoint, would it bring attention, scorn or derision? (Or apathy?) People trying to tear it down, or those trying to build it up and advance something beyond today’s petty wars of attrition and frustration?

I must also speak up on behalf of that much-maligned journalistic goal of objectivity. Everyone has an opinion, so let’s have it out in the open! I weigh in at times, with the comments on our Website, but I try like heck to keep them out of the news articles I and others write.

People need impartial summations of the various views/proposals before us, and if that’s so-called “he said she said” journalism, I plead guilty to this artificially created “crime.” I don’t want newspaper editorials to tell me what to think, much less the articles in print, on the air or online. Commentary, clearly labeled, is wonderful, marvelous. But in “straight news” stories, please just provide me the information and let me make up my own mind!

As usual, I sure don’t have the answers. But as a reporter, my goal always has been to ask the right questions, and not be fooled by simple answers to complex questions. And to ask follow-ups, and not start writing until I understand the issue well enough to relate it to others, in as simple a manner as possible.

I guess it all boils down, in the end, to whether you think the media, the government or anything else is made up of fallible, all-too-human people who are just trying to get through the day/week/their lives, who have good intentions and motives, and sometimes (Frequently? All the time?) screw up – or if you see “them” instead as evil, lazy, manipulative, etc., etc.

If Anne Frank, before the Nazis cut short her life, can write that she still believes, after all, that “people are good, at heart,” why can’t we? Is that really seen as childhood naiveté, rather than a sane, simple way to go through life – not gullible, but not stone-hearted either?

Isn’t there a balance? Isn’t there a middle ground? There has to be. Or we’re sunk.

In a way, what the Internet has done is empowered ALL of us to be journalists – to research and sift through the information, apply critical thinking skills and decide for ourselves if there’s a position/proposal we can get behind on the issues of the day.

As Pogo the comic-strip once famously said, “We have met the enemy, and he is us.” Can we admit that to ourselves, and try to learn from it?

Facebook, the P-I and change

Tuesday, the Seattle Post-Intelligencer joins the Rocky Mountain News in the great Newspapers of the Past dustbin, except… online.

I used to deliver the Seattle Times (PM paper, only thing that worked with school) and the Kent News-Journal, in Kent, Wash. (Boy did people try to avoid paying their bills. Some things never change.)

Anyway, I’m not wistful about technology moving on, only about the idea that people will pay for quality journalism.

Did we shoot ourselves in the foot when we decided to make information free online? Did we have a choice?

Can we find the answers in time to keep journalism a thriving career, online? Hard to say, but the questions aren’t getting any easier.

When I found our competitor had started a Facebook page I decided to create one and wrestle with the technology, just as FB really messed it up with a new interface that… well, you can find enough complaints out there if you care.

How can we not go where there’s 200-million folks chatting the day away? People expect us to be there, and they’re right. We’ll use it in ways I probably can’t even fathom now, but not as shovelware for what we’re trying to draw people to at KTVZ.COM.

Could be interesting.

Meanwhile… RIP, P-I.

Hidden treats and tricky touchy topics

First of all, I just wrote a piece that I hope to share on-air – er, on-Web video – about the parts of KTVZ.COM that just don’t get the attention they deserve, because they’re not locally produced.

Of course, folks go to the Website for local news, but have you ever just happened to click on the part marked Lifestyle, off to the right in the Navigation links? Just the Halloween page alone has recipes, safety tips, videos on how to make great kids’ costumes without sewing – the works! And there’s tons of content on every topic imaginable, from technology and money to health, family life etc. Give it a try once in a while!

Okay, then there’s the heavier topic I may/may not do a video piece on, depending on whether I want steam coming out of my ears for all to see.

We have quite the questioning group in our article-comment community – some are the typical armchair quarterbacks you might expect, but some try to put the thumbscrews to ME over why we didnt report this or that, or didn’t know this or that that the cops aren’t telling us, etc.

It gets pretty maddening. So let me make some points.

Other than victims’ names – if they aren’t hurt, we usually leave that out – I use just about EVERYTHING police tell us in news releases, in our online stories. And quite often, more, because there are inevitable ‘holes’ in releases that I try to fill, some more obvious than others (“Captain, when it says ‘vehicle’ – are we talking a car, motorcycle, SUV? And when it says ‘residence,’ do you mean apartment, duplex, mobile home?”

Stuff like that.

But quite often, police don’t include some information in a release because they don’t want to hinder their investigation by revealing too much. Most, I presume, of our online comment-posters realize that, but some get all incensed and claim we or they (or both of us!) are “covering up.” It makes me as mad as the ones who say we “slant” stories in order to make them more exciting. BS. But they have a right to their opinion.

I enjoy some decent head-scratching questions about what “REALLY happened” in this or that notorious crime. But I get heartburn when I see folks claiming to know “the real facts” and throwing them out there AS facts. How do we know Mr. or Ms. Anonymous isn’t just trying to muddy the water and mess up what police and the courts are trying to do?

It’s not as easy a cut-or-dried issue as others where it’s clear where the line is and what goes over it and needs to be deleted (remember, I can’t EDIT postings, only let them be or toss them out – the system doesn’t allow me to edit them, which is good, because then I’D assume liability. No thanks.)

There have been a few folks who’ve called for my head on a platter, claiming the postings – which I admit do get pretty wild, and insensitive at times – tarnishes the station’s reputation. Those daggers thrown at me don’t bother me too much, because I work for an organization that has totally supported our efforts to build dialogue on the news we report. They see the pluses that no doubt have the inevitable minuses, too.

No, what makes me nervous is the threat some of our anonymous postings pose to people’s reputations or ongoing criminal cases. In other words, I fear a lawyer at the door, with a tort claim or subpoena. After all, one doesn’t have to WIN a lawsuit to create an unholy nightmare for the recipient.

So that’s why I often plead, even beg, folks to THINK before they type, and think AGAIN before they hit the ‘submit comment’ button. If they value our exercise in community dialogue, and don’t want to see it vanish, they need to think of the impact of their words, intentional or otherwise. I’ve had to laugh at some postings that rip apart the claims of a crime victim or someone involved in a case, then add at the end, “My prayers to the family” or somesuch. With such comments posted like that, they’re going to NEED those prayers.

I think ulterior motives are boundless in such troubling postings. I have no doubt that I’ve failed at times to be completely equal in deciding when to delete a post for violating Terms of Service – depending on how big the avalanche of disturbing posts, how scared I am at the particular moment, etc. I’m human, and don’t always react to the same things the same way.

But I try. And I tell some folks, “You think those are bad? You didn’t see the ones I DELETED.”

Ugh. Anyway, enough venting for one night. Y’all have a great week!

More of me, less of me

I must apologize for not posting here more often, nor for doing the 2x-weekly video pieces I’d done with frightening regularity for so long.

I’ve been busy. Oy. But with good things, new things!

Please Check out the Election Links page on KTVZ.COM’s Decision 2008 site, when you have a sec. I’ll be adding more links before the ballots are mailed next Friday (and no doubt even more as the election approaches). A great way to find out what’s being said online about measures and candidates, well after the Voters’ Pamphlet is printed and the ads are done.

Also check out Prep Sports Nation, linked off our home page and High School Hits page. It’s sort of a Facebook/social network deal, for local prep sports athletes and fans. You can post videos and photos, connect with friends online, etc.

The other big chore of late has been arguing with/debating/defending our coverage of the 16-year-old now charged with murder in the samurai sword slaying of his mother’s boyfriend. Three stories, close to 250 comments, and it’s enlightening and frightening to see how many people claim to have knowledge and are laying it all out there, hang the consequences in terms of a fair trial etc.  Fascinating, in its own way.

I’ve also spent quite a bit of time yakking at Newsvine, where the debate over vraious conspiracy theories, fueled by the economic crisis, is only topped by the shrill debate over the presidential race. At least THAT will be over soon;-)

So I’ll try to get back to some regularity, at least in online posting. Oh, by the way, if you feel tempted to pass along that e-mail which made the rounds in recent weeks on the ‘We Deserve it’ Dividend, please read this first. Ah, Snopes, worth every penny we don’t pay for it. Always a good place to check before passing on what sounds good, but you’re not quite sure.

Us credit addicts – and Netiquette 101

A couple quick pointers – I wrote a vent piece at Newsvine about the Fickle Finger of Blame now pointed at us Americans for spending money we didn’t have, which until a few short weeks ago was saluted as The American Way. Please read it, and join in the discussion!

And in researching my next on-air Leave it to Barney piece, I found a fascinating piece of Internet history – a document last updated in the “ancient” year 1995 about basic Netiquette. Many of the rules still apply. Interesting!

Video, vexing and victorious: Olympics, CNN

Weren’t those Olympic opening ceremonies amazing? I sure thought so – YMMV (Your Mileage May Vary). Got to watch on my sister-in-law Diane’s new flat/wide-screen TV and … that surely helped make them truly awesome, to use a much-overused term of the day.

And there’s a comfortable familiarity to the way our network, NBC, covers the games – the great John Williams music, Bob Costas at ease talking to President Bush or Bela Karolyi, etc.

Before I dive into the unfortunate part of this message, let me point to a nice new addition to our Website – CNN videos, a frequently updated selection available right below the video player, in what’s known as a ‘widget’ – something added to our and our sister stations’ Websites. Click one, and the screen darkens a bit and the pop-up viewer plays the piece in wide-screen format (something we intend to move to for our own online videos in coming months, by the way).

The best thing about the CNN video addition – at least, to my work-addled eyes – is that much like our wide variety of AP news, it’s automated, which means it’s fresh and up to date, 24 hours a day, days and nights and weekends. If we can get the same thing at some point from MSNBC, then the only manual posting I’ll need to do will be our local video content. Yay!

But, alas, things aren’t going quite so swimmingly for Central Oregonians wanting to watch live streaming video or other “enhanced” video coverage of the Beijing Olympics.

I’m going to try to word this carefully here, because I know just enough to be dangerous, but basically it boils down to the fact that NBC wants to partner (read: contract) with local “TV providers,” on providing not just all that extra online video – 2,000 hours worth at the Olympics – but also on-air via the cable systems, with Video on Demand, special Olympics channels, etc. And they want to extend those contracts through the 2012 Olympics.

But there’s this big umbrella cable-operators organization that wants to instead negotiate a deal for everyone. So while NBC-Universal has been trying to work out deals with individual cable operators, some want to wait for the big package, national agreement. And those, alas, at this time include our very own BendBroadband.

I learned that the eve of the Olympics, as I wrote my Friday piece, fired up the fancy Microsoft Silverlight-powered NBC Olympics player, and hit… a message, asking for my ZIP code and which “TV provider” I have. I said BendBroadband, and it said, “We’re sorry,” and explained basically what I just explained above.

I got, um, a bit upset. Fired off some notes, both to NBC folks I know and on Websites like Lost Remote, asking what the heck was going on? I heard today – on a Sunday! – from an NBC-Universal VP who explained what I’ve said and agreed it wouldn’t hurt for folks to make their cable provider aware of their… dissatisfaction with paying for that great speedy cable-modem service, and then being unable to view one of the most unprecedented offerings of Web content ever seen, because of a contract squabble.

He said they are continuing to negotiate, and hope to get the issue resolved beore the Olympics ends.

I sure hope so. In the meantime, I’m not sure that fibbing about your “TV provider” works – I have gingerly tried, and given up. There’s still lots of NBCOlympics.com material to enjoy, including some video, if a bit… delayed. But the four-screen window of live events, etc. has to wait for the negotiators to negotiate.

(By the way, we’re not alone in this mess – I was told today the uncovered areas include about 3 MILLION customers, and MediaWeek has reported on Cablevision folks in the Northeast stuck in the same boat we are.)

Just wanted you to know it’s not KTVZ’s doing or fault, any more than the 15-hour delay to prime time of certain marquee sports coverage (and the Opening/Closing Ceremonies, etc.) I can understand NBC driving folks to the TV, even in these Net-enabled times, because… hey, they spent quite a bundle on the TV rights, and then charged quite a bundle for the commercials, so… like I always say, “Information wants to be free, but I want a raise.”

But to promote these 2,000 hours of online streaming video, and then throw a caveat/asterisk/roadblock in like this is, well, more than a bit bothersome.

I won’t put BendBroadband’s link/phone number here, but chances are, you know them already. Maybe you can help convince their powers that be that we want and deserve that live streaming video, and we do promise to watch the TV too. I believe the two are complementary, not robbing each other of viewers.

UPDATE: I should have known, my pal Jake over at UtterlyBoring wrote about the Olympics video issue back on Thursday and suggested the work-around of using another ZIP code and provider to see the stuff. Why we should have to fib to see the added video, sigh…

Two Internet tools – or is one really a weapon?

Remember the old college theme-paper directive: “Compare and contrast”?

The Net is full of interesting comparisons and contrasts. Take two Websites, one neat one I’ve known about for months, the other new to me – and quite worrisome.

First there’s www.caringbridge.org. It’s a place where the critically ill or those caring for them or about them can create free Websites to keep everyone far and wide up to date on their conditions. Take, for example, the page created for Bend concrete finisher J.R. Litehiser, citically burned in a SE Portland house explosion in late July. I’ve never met the man, and signed up for purely professional reasons (as we told people about his injuries weeks ago), but getting the daily updates, reading of his daily struggles, his will to survive and the support of his loving wife come through loud and clear.

What a neat service – and totally free. Something we can point out to some of those who call us at the station, asking (or pleading with) us to do a story on someone with a rare disease, etc. Granted, our on-air audience is different, but this is another way to reach out to folks (and let them know of fund-raising efforts as well), and not have to wait for the media to do its thing.

Now, the yin to my yang. A New York Times article today pointed me to www.criminalsearches.com – a fairly self-explanatory name for a Website that lets you plug in ANYONE’s name, and come back with their bare-bones criminal history. (It really helps if you know their birthdate, especially if the name is very common at all.)

So imagine all the uses, or abuses, beyond the likely ones by prospective employers, parents checking on their children’s teachers, etc. – it boggles the mind. A freaky parlor game, for one. And it’s clear the records linger there for more than a decade, at least.

Its easy to say criminal records should be public records – but what if they’re wrong, for example? I can only imagine the hassle of trying to get a court clerk somewhere to correct a long-ago record.

But it also allows you see what’s on file about you – and isn’t that a good thing? I sure can see both sides of this argument – small businesses that in the past couldn’t afford to spend much time/$ looking into a job applicant now can do so easily – and if they find something of concern, track it back to the court of record.

So what do you think – Big Brother run amok, or “find a need and fill it” free enterprise at its best?

That darn Internet – every time you find a great new tool, you also find a worrisome new weapon. Only nature, I suppose.

117K page-view day!

Busiest I think in KTVZ.COM history!

Nope, not that tragic plane crash with the dramatic photos that perhaps I should have “locked up” with the kind sender, or something. And no, not a wildfire or other dramatic development.

It was the 5-day-old story of the Redmond woman with a 140-pound tumor. Picked up by MSNBC, AOL, etc. And CNN’s pickup of the story who believes the guy who found her lost dog, sold it on craigslist.

Viral Web, it’s a great thing. Catching the virus isn’t easy, but when you do….;-)

Frustration and aggravation

Testing 1-2-3 – is this thing on?

Well, yes and noooo.

You see, for reasons I won’t dive too deeply into, our Internet address got a bit, um, munged up overnight. And while the problem was fixed this morning, A Certain Cable Company – I mean, Broadband company’s servers are sticking to the bad nasty address for KTVZ.COM like glue.

So a sizable chunk of our online audience can’t see us, and I heard from a few – not a ton, but a few – today asking “what’s going on?” I sure wish I could fix it, or that our own techs could, but apparently it’s in the servers at this certain Cabl – I mean, Broadband company that our remaining issues lie.

And of course, technology frustrates you as well, perhaps even daily. Such is life in the 21st Century. 😉

Signal-to-noise ratio in article comments

OK, time to try doing what I said I’d do here – expound at length on something of interest (to me, anyway), then boil it down for the on-air version.

We’ve had more than 4,000 article comments since we began the first version in early February – about 1,000 a month – postable comments, that is. Another, oh, 1,000 or so un-postable – some that make me nervous to think I might live near or interact with these folks;-)

So that’s sort of a 3-to-1 signal to noise ratio, in terms of wheat to problematic chaff – except for the fact I probably don’t hold to as firm a line as I should.

NOBODY reads Terms of Service – who has time, interest? – but they are there – and for our Website, they ban : “Posting or transmitting any unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable or harmful information of any kind.”

Man, I could probably eliminate 95 percent of the posts, if I defined those labels rigorously. But it’d sure be a boring discussion – except of course that I’d be spending too much of my time explaining why this or that comment got deleted.

Our posts are anonymous – though folks can give their real names if they want, and some do. On the other hand, The Bulletin recently started having article comments – but only by paid subscribers – and the most they’ve had on any one story is… three. I do understand the tradeoffs involved.

But in talking to my big brother David today, it reminded me of the whole pluses-minuses thing to forums – for him, it’s viiting stocks/finance ones, for my boss at the station, it’s cars. Somewhere there’s folks already arguing about/discussing/offering advice on whatever subject you’re interested in.

And if the moderator doesn’t allow flamewars to burn out or hijack a previously interesting, thoughtful discussion, great – but I’m sure they get grief from the few screeching “censorship” or “freedom of the press.” Which is silly, because on the Internet, there’s always a place you can talk/argue about whatever it is you want to say. Whether anyone will be listening is another matter entirely.

So if the interesting or at least neutral posts outweigh the “you idiot!” etc. distractions, the signal-to-noise ratio is acceptable. And I’ve found just enough supportive, enlightening or at least not scarily negative posts to keep the thing going. Corporations are just not used to providing platforms for people to dump on them – fairly or unfairly. But my argument is, better in your forum then in a place you can’t monitor or weigh in on. And as I’ve said, folks come to our defense quite often without us lifting a finger.

So the typical routine on the more negative comment threads – and I can almost predict which stories they come about on – is the following sequence: Attack. Defend. Attack the Defenders. Defend the Attackers. Someone pleads “can’t we get along?” And eventually the argument loses steam and folks move on, except for an occasional add-on by someone late to the gathering.

I’ve been slammed for “deleting comments I don’t agree with,” when all that happened was a new version of a story came along and the old one is moved out (but linked to). I’d rather keep updating the same story, to keep the comment threads intact, BUT search engines like Google News don’t re-index existing story URLs, so that’s a point in favor of new stories, rather than updated ones.

Life’s full of tradeoffs. Fortunately, our current comment system from JS-Kit does provide for my favorite kind of community regulation – self-regulation. It allows folks to vote on whether they like a post or not (believe they slide up or down as a result), or mark posts as offensive (if, under the default settings, five folks make such a marking, a post VANISHES).

I know far bigger media outlets than ours have often abandoned comment systems for how they are abused. But USA Today is hanging tough, and several others as well. It just seems worth it, to me.