Long past time, yet again

Wow, well maybe this fresher summer-y WordPress theme will encourage me to get back here and say hi.

Hi!

We’ve settled in at the new Internet Broadcasting-run KTVZ.COM digs. Still some lingering issues (when isn’t there in technology?) but overall, pretty cool.

Took a week off (OK, as usual, semi-off) from work – actually got to the coast with Deb, but hey, the B&B dropped breakfast (huh?) but had dandy WiFi, so I could keep the site up to date. Was fun, and quite an accomplishment in our new Land Without Credit Cards. (Scary, but true – beats the false sense of security they provide. I think;-)

And I owe Ted Taylor, one of our newest reporters, a debt of thanks – both for taking over for me that week and allowing me to be my typical invasive self, from home, not letting him just … run the Website. (Though there was one crazy afternoon where having four hands rather than two getting stuff on the Web was a godsend – there are days.)

Deb is busy with both her job processing bankruptcy claims (lots of irony in that!) and her paralegal studies (since when is business algebra something a paralegal needs?) and getting routine As – so proud of her! But when you read in the paper of reporters having to go through foreclosure and move to a new job … the scariness continues.

Oh, and then there’s the cats, and a recent issue of … a wet ‘present’ left behind on the bed, so now we have to close the bedroom door during the day, costing Salem his sun-until-he-bakes time (and he trill-whines to make sure we know.) A boy has got to be able to sunbathe at times, so … I just try to use moderation in how much he can. Nice vet says he likely was dehydrated (surprise to the guy who cleans the litter box!) so Deb feeds him wet food 2x a day (always been a dry food cat) and he goes for it like the junkyard cat he is;-)

So all in all … hanging in there, like the rest of the world. How are YOU doing?

Please let me know you’ve read this by leaving a comment or two. Once that happens, and I get a wee bit of encouragement, maybe I’ll get around to posting here more regularly.

Belated welcome, hearty thanks

(I’m training myself to do Headlines With Words Capped on the Website, but dang it, this is MY blog and I know current style is downstyle headlines;-)

It was a long week, but a fulfilling one, getting the new KTVZ.COM up and running. It was touch-and-go for a bit, due to late problems we’re still addressing, one that delayed getting the new video system (Syndicaster) working. But it works great now – bells and whistles, just like the site itself – and the video looks far better than under the old system/site.

We’re still working out some kinks with things like the weather page, e-mails and the like. Unlike what our poll results show, most e-mails and comments have been positive about the cleaner, faster-loading site, and for that I and my colleagues are very grateful.

It was especially nice to easily be able to compile a slide show of user-submitted Pole Pedal Paddle photos, nice and big, to share with everybody. It’ll be great when the next surprise snowstorm;-), fire or other big local event happens. (I’d already posted a couple slide shows on a ‘burn to learn’ exercise and the National Guard troops’ homecoming.)

But who knew that after a night with too little sleep, the first day of the new site would end with a fiery gas tanker truck crash east of Bend? And then, on Friday, a Facebook post inquiring about sirens in Redmond led to something we hadn’t heard about – a fatal plane crash near the end of a Redmond Airport runway.

These things might not even make the cut on a big-city newscast, but it was big news here, and I got to, for example, learn how to send a breaking-news e-mail in the new system, on the fly, with a kind lady at the Internet Broadcasting (IB) help desk helping me through it.

Got a bit nervous when we dropped from Google News’ radar screen for a day or so, but looks like we’re getting better.

I wrote a long, typically Barney-rambling welcome over on the site, so won’t repeat myself here, other than to offer a hearty thanks to the folks at IB, and at the station, for allowing me to focus on all the little nitpick things I keep bringing up to make a great new site even better.

Back to making the Week 2 list of needs and wants for just that purpose. Have a good week, everybody.

Pepsi gets it partly right – almost

First, a couple funny, yet sad 911 calls locally: Last night, someone in Metolius called 911 to call help for a baby owl that fell out of its nest and couldn’t get back up there. Then, just now, a sheriff’s dispatcher – Crook or Jefferson, couldn’t get over to the scanner to check – said a mother called, saying her 7-year-old son refused to go to school and wants a deputy to stop by. “Scared straight” at 7??

OK, on to the point here – well, two points, one is please try http://prewww.ktvz.com and let me know what you think! Launches next week, oh boy!

Second point, behind the headline – I’ve taken to, as a small hobby, using consumer products’ Websites to share issues/sugestions. I finally did so the other day with Pepsi after getting exasperated how the new, thin-plastic (hey, I appreciate the “green” efforts to reduce waste) Aquafina bottles almost ALWAYS spill on you when you grasp the flimsy bottle tight enough to untwist the cap.

Today, I got a pleasant reply, saying they have “taken your feedback seriously and are actively working on improvging the stability of the Eco-Fina bottle, while maintaining the lower environmental impact.”

“We sincerely apologize for any problems you’ve had, and ask for your patience as we make the needed improvements,” it continued. “Thanks again for writing and sharing your thoughts with us,” said Margaret Corsi, a “consumer relations representative.”

Fine, nice. I wanted to thank her for the note.

I can’t. The reply address? noreply@pepsi.com.

Booo. It’s not just that “news is a conversation” now – all product interaction with customers and consumers can and should be conversations – and she just cut me off. Well, her mega-giant company did.

Too bad I can’t thank her personally.

Follow through, folks. Don’t stop a valuable link between a faceless megacorp and a lowly customer. Feed it, water it, tend it like a garden. Make a friend, make a fan! Don’t leave me hanging.

“Engage!” – and why trolls and flamers matter

Well, April Fool’s Day was another birthday – and thanks to my wonderful wife and brother, a chance to catch up on some new books I’ve wanted to read.

First up: “Engage! The Complete Guide for Brands and Businesses to Build, Culivate and Measure Success in the New Web,” by Brian Solis.

I love a book where there’s not only graphics, but the kerning (space between lines) is tight, as if he has so much to share, he can’t afford to waste a page on too much white space.

In the world where books feel sort of … old (have you ever sorted books, on any topic, by publisher date at Amazon? Books are being sold that don’t publish until 2011! Makes you realize how ‘old’ many books can be, compared to the Net)- it feels like you’re getting your money’s worth with densely packed pages.

It’s already, just a few pages in, resonating and reinforcing and making the points I try to make a lot.

Consider the headaches, hassles and potential legal woes of negative comments on our Website – or anywhere, for that matter. It seems abuse of anonymity is a constant, and sometimes feels that the bitter negativity overwhelms logical, thoughtful, rational discussion.

But let me type in just a bit from the section: “Conversations Happen With or Without You”:

“Even without your participation, negative commentary already exists. In most cases, you just aren’t encountering it. … ”

“Assuredly, every negative discussion is an opportunity to learn and also to participate in a way that may shift the discussion in a positive direction. If there’s nothing else that we accomplish by paritcipating, we at least acquire the ability to contribute toward a positive public perception.”

“The conversations that don’t kill you only make you stronger. And those negative threats that escalate in social networks will only accelerate without the involvement of inherent stakeholders.”

Bingo. Some, perhaps most of these nasty comments have been said about you, your product, service or brand forever. Big difference is, now you get to hear them, and weigh in on them.

The trick, of course, is not to let the nasties get to you, or make you feel like they are any larger than the small percentage they represent. But they are valuable feedback, if one can get beyond the emotional, defensive reaction. As I’ve said here before, Jim DeChant, our former GM, taught me a valuable lesson: Even the biggest jerk can have a point worth hearing and pondering.

It’s a test of patience and restraint not to fire back with guns blazing – this I know. But the important point is to realize for every flamer, troll – or fan, for that matter – there are hundreds, if not thousands who are not at those extremes, but are watching your conversation – perhaps very closely. You can never nail down the number who will be impressed by your willingness to wade in and offer your personal perspective. But they are out there, and likely more vital than the ones you are responding to.

Some might consider you wasting your time, or worse, for challenging the misperceptions or even lies being bandied about in an online forum. But I believe many more will give you more kudos for making your case, explaining why and how you do things and why.

Another paragraph: “Social media is about speaking with, not ‘at’ people. This means engaging in a way that works in a conversational medium, that is, serving the best interest of both parties, while not demaning any actions or insulting the intelligence of anyone involved.”

Agreed. And remember, the old “Well he started it!” matters as much now as it did in second grade.

Sorry about that, KOHD. And I mean it.

“You’re the best person I’ve ever had to lay off.”

Ouch.

In the fall of 1990, I got to hear those nice, in a way, but lousy in most others and not very unexpected words, over the phone, from a United Press International colleague in Los Angeles, directed to me, the last UPI (wire service) reporter in Portland, and next to last in the state.

I had stuck with them through thick, thin and one bankruptcy (there were more later), always enjoying the thrill of competing with the mighty (far bigger, and as a non-profit ‘cooperative,’ far more profitable) Associated Press – and winning our share of those important journalistic battles.

And so, I – like so many these troubled times – have a commiserating feeling what the folks at KOHD are going through, having given it their best shot, ever since their oh-so-badly timed debut in the fall of 2007 – just as the bubble began to burst – to today’s announcement that they won’t be doing full newscasts any more – at least for now.

But after five years at KTVZ, I knew what the reaction would be from my colleagues – not of glee or joy for a vanquished foe. No way. Instead, a sadness that one might feel in the Olympics, for example, when a worthy competitor isn’t able to finish the race. This isn’t “winning,” it’s … not losing, and they are definitely not the same.

Anyone who spends any time around me knows that when it comes to the news, I’m a very competitive guy. And KOHD has given us great competition, and that’s something not to dismiss lightly.

Good competition makes you stronger, keeps you on your toes, your ear to the scanner, fingers to the keyboard, wanting to out-tweet, out-write, do better than the other folks. Work the sources, double-check the scripts, get it first but get it right. (A favorite saying from my UPI days.) Savoring the wins, fretting over the losses, but also pleased when we can say, ‘Yeah, they had THAT, but we had THIS!”  Trying to make sure we gave as good as we got.

I ran into Matt McDonald at Freddie’s a week or two ago, and told him what I’ll tell you: They did a great job, and deserved better ratings than they got. Sure, I grrrrrit my teeth over those who today don’t just mourn their loss, but use it as another excuse to trash us as ‘not local enough,’ or worse yet, inaccurate – ‘dems fighting words,’ to me! I know that’s not true, but if the online world and all those amazing anonymous comments from our ‘guests’ have taught me anything, it’s that one has to have a far thicker skin to deal with those who seemingly live to vent and trash.

But seriously, we had to hustle like hell not to have our heads handed to us on a platter by the guys and gals up the street. Their writing, video, and of course brand-new technology were top-notch.

If this area (and the nation, for that matter) had kept growing with a boom, as we did for years before, their other biggest problem – folks’  habits, and resistance to change – would have been less of a problem, as the region’s turnover kept the influx going. But word of actual school enrollment decreases – unheard of for many a year – shows that the growth, if not stopped, has definitely plateaued. Making it even harder to gather new viewers.

So as we watch them hang on with cut-ins and mini-newscasts, I’m not naive enough to think that means we have the road ahead to ourselves. The economy WILL get better, and this area will have more than one TV station with full newscasts – if not tomorrow, then soon. I hope.

In the meantime, I just wanted to publicly thank all of the KOHD gang, past, present and future, for giving us the tough race to tell each day’s news the best that the viewers deserved, and for giving Central Oregonians a choice that was worthy of their time and interest. As someone who no doubt has watched them perhaps more than they watch themselves – to make sure we weren’t getting scooped – I wish all of them the very best in their future endeavors, and salute them as worthy competitors, and comrades in the very tough, challenging business of small-market TV news.

Wow, again too long…

I see young people have immersed in Social Media to point where blogs have lost their buzz (not to be confused w/Google Buzz, which I’m now playing with – I don’t use gmail much, maybe this will get me using it?
Anyway, what a week. Arrived Monday to an empty newsroom – qhickly learned it was because an ODOT building almost NEXT DOOR was burning.
Turned out to allegedly be a troubled resident of the nearby Bethlehem Inn homeless shelter – which to their credit actually notified police a weird guy had been raising red flags, and could be their man. It was.
Contrast that to Friday, when I was asked by Redmond Airport Manager Carrie Novick – and when Carrie asks, you say yes, even senators and congressmen know that – to attend the ribbon cutting for the great big terminal expansion project.
It looks marvelous, even before all the furniture and signs and my fave thing – newsstand – are in place. Do check it out!
Other achievement this week: Finally got the onboarding questionnaire turned in for our new Web platform for KTVZ.COM and sister NPG sites, Internet Broadcasting.
I can’t wait to get started! A cleaner, faster-loading (yay!) Website, building in a better commenting system (probably Disqus) and lots more fun down the road.
But of course, my all-too-rare chance to get out and a) report personally and b) schmooze with old friends, like Wyden press aide-former UPI colleague Tom Towslee – made for a very stressed late afternoon catching up w/the news. Still, it was worth it!
Meanwhile, right now, listening to my fave podcaster – Leo Laporte at http://www.twit.tv – talk about Google Buzz, last weekend’s show.
As tiny as the ‘QuickPress’ window is in WordPress.com, maybe if I just GET here more often, will post more and … someone will find it interesting. I hope;-)

Wow. Talk about spread thin.

No posts here in close to 3 months! I should be ashamed, but I’m not.

In the world of Facebook, Twitter, our Ning forum, heck I’ve even played with Google Wave – not to mention my ‘real job,’ which includes fending off the anonymous nasty comment posters at KTVZ.COM – who needs to blog any more?

But I shouldn’t go so long without sharing. So let’s see how the pic I posted at Facebook looks – of the mean ol’ storm laughing at us as it approached (spotting things in the clouds is as old as man – but from space is funner!;-)

Face in clouds
Is it a friendly face or scary? You decide!

Just got done shoveling a couple inches of crusty snow. Have lost roughly 10-15 lbs. since a troubling July health screening. Have had, um, financial difficulties at home, but lots to be thankful for this Thanksgiving – I and my wife both employed, in decent health, still holding onto our home, unlike so many folks who don’t deserve the crud thrown their way about ‘buying a house they couldn’t afford.’ Whose to blame for the mass delusion?

Oh, and I got a new PC last month! I wrote previously about blowing a hole in my 4-year-old HP PC’s wireless keyboard. Years earlier, the on-button broke, and had been jerry-rigged and hotglue-duct taped back in place. One day, it got stuck. Again. Argh! And my kind sis-in-law Dianne helped make an upgrade to a new, 64-bit HP PC happen. I don’t miss the wireless keyboard and all those batteries. It’s spiffy – and upgrade to Windows 7 went well, but now, alas, IE 8 locks up on occasion again, and after settling back in, boot-up still takes forever. Oh well;-)

Anyway, hope this finds you all well and ready for more snow and holiday stress. Oh yeah, I’m signed up for stress management newsletters from that great site, About.com. Breathing is key, as is not blowing up among co-workers. I’m still working on it as my mentor Chuck Heil back in the Media Production Center at John Adams HS had on a lapel button, PBPGINFWMY (Please Be Patient, God Is Not Finished With Me Yet.)

😉

How can we move forward – not sideways?

I often get myself in serious trouble with the anti-government folks on KTVZ.COM’s article comments by saying that media – or more precisely, journalists – like government, can’t “win” these days – that we’re damned if we do, damned if we don’t and damned if we can’t decide, that people believe we’re in our professions for the lowest of instincts (“Sensationalism!” “Ego trips!”) and not for “the greater, community good.”

So please permit me to expound a bit on what I mean (otherwise known as “digging myself a deeper hole”;-)

Of course, there are “winners” or “losers” in both professions (with us it’s about ratings and ad revenues, with politicians it’s votes and campaign contributions). Does that make us inherently bad, not to be trusted? I humbly submit, the answer is “no.”

To be sure, neither government nor the news media have a rosy image these days. We’re seen as exploiters, as people who don’t care about the impacts we have on everyday folks’ lives, who “use” others for our own means. If media would just expose the government’s (and big business’s, heck, everyone’s!) wrongdoing and nasty doings – if term limits would just “throw the bums out” – we’d live in a nirvana, a utopia – and woe befalls anyone who doubts those views.

To be certain, there are some in our professions – like every profession – who live up, or more precisely down, to those broad-brush stereotypes. But many others who try to do our best, and for the most part, are worthy of respect and attention. Separating the two is easier said than done. Your “bum” could be my “hero,” and vice versa.

But it’s hard not to say the current low opinion of public servants and reporters/editors is also a matter of hypocrites playing the public’s heart strings like a Stradivarius. Many things bring this to mind – the conservative talk show hosts who dominate the airwaves but rail against the “mainstream media” (if you’re on 20 hours a week or more, why aren’t you now “mainstream”?) and, of course, against the current administration as well.

If there’s one thing I appreciate about Glenn Beck, for example – despite the fact the few times he’s talked about something I have personal knowledge of, he got the facts wrong – is that he says he was railing against the White House policies before the current occupant. Portland radio host Lars Larson also does the same thing, sometimes confounding those who expect him to toe any particular conservative line by saying “this issue is different.” That’s right, think for yourselves, people!

Other commentators bemoan the ever-higher levels of not just partisanship, but poison partisanship, in which all the ills of one’s own life and that of our communities can be blamed on … somebody. Illegal aliens. Government bureaucrats.  Politicians who raise taxes for fun and just don’t listen to the people (as if the people all speak with a unified voice!)

I also get myself in constant trouble for playing the role of devil’s advocate – of saying the answers are not as simple as some would have you believe, that there are unintended consequences to most “solutions” (Sheriff Joe’s Arizona “tent city” jail comes to light – if it were that great, and not a lawsuit magnet, why wouldn’t other law enforcers follow in their footsteps? Because, of course, they are egotistical empire-builders!)

Which brings me to an idea I’ve debated in my mind and sometimes, with others, for many a year – the idea made possible by technology of moving to a more true democracy, rather than a republic, one in which the Internet affords all of us an opportunity to weigh in on and help make decisions on public issues large and small. If we dare.

But would a direct Internet government short-circuit the political egos and the lobbyists greasing the skids (and their own palms) to get what they want? Or would it turn into something like Wikipedia – so complex that, while anyone can take part, only a relatively small clique of participants do much of the heavy lifting?

Or worse yet, would every issue become one where WE are played like a Stradivarius – where community decisions ultimately are decided based in large measure on who has the best spokesman, the guy/gal with the best teeth/hair promoting their position on this issue or that? A mix of “American Idol” and C-SPAN, fighting for attention and participation in a celeb culture?

Health care reform is a prime example – a good majority of the public say we want “reform,” but the definition and consensus is as elusive as Bigfoot – and just as dangerous, should we encounter it. The devil is always, always in the many, many details.

So how about this – anyone can have a voice (oh, the cacophony!) in this direct online government, but only those who pass a test on knowledge about the subject can weigh in with their votes? Again, the devil’s advocate in me sees big trouble with that – who writes the test, who sees a slant in one direction or another on or between the lines, etc. etc.

Besides, who among us has the time or inclination to read 1,000-page bills on every issue we expect government to address? And what will those “executive summaries” leave out? No, we want to leave it to government to figure it out.

So, we’re stuck with a situation where many of us, for example, hate Congress but love our congressman or woman. Where we blame government and the media for things like the recession – saying we were in cahoots to rah-rah growth and bubbles that always burst, and didn’t warn (the media’s role) or prepare us for/head off (government’s role) the inevitable tailspin.

 No wonder we’re so frustrated! We want change, but break down over whether this or that “change” is what “we” meant.

 If I have any hope, it’s that a cause will emerge at some point to find a hero of moderates and a platform, not of issues, but of how to reasonably, sensibly approach them – that extremists from either end of the spectrum are equally distrusted, as they should be – that we prize, teach and promote critical thinking of the kind that can keep us from becoming anyone’s “sheeple.”

If I created a social network promoting such a viewpoint, would it bring attention, scorn or derision? (Or apathy?) People trying to tear it down, or those trying to build it up and advance something beyond today’s petty wars of attrition and frustration?

I must also speak up on behalf of that much-maligned journalistic goal of objectivity. Everyone has an opinion, so let’s have it out in the open! I weigh in at times, with the comments on our Website, but I try like heck to keep them out of the news articles I and others write.

People need impartial summations of the various views/proposals before us, and if that’s so-called “he said she said” journalism, I plead guilty to this artificially created “crime.” I don’t want newspaper editorials to tell me what to think, much less the articles in print, on the air or online. Commentary, clearly labeled, is wonderful, marvelous. But in “straight news” stories, please just provide me the information and let me make up my own mind!

As usual, I sure don’t have the answers. But as a reporter, my goal always has been to ask the right questions, and not be fooled by simple answers to complex questions. And to ask follow-ups, and not start writing until I understand the issue well enough to relate it to others, in as simple a manner as possible.

I guess it all boils down, in the end, to whether you think the media, the government or anything else is made up of fallible, all-too-human people who are just trying to get through the day/week/their lives, who have good intentions and motives, and sometimes (Frequently? All the time?) screw up – or if you see “them” instead as evil, lazy, manipulative, etc., etc.

If Anne Frank, before the Nazis cut short her life, can write that she still believes, after all, that “people are good, at heart,” why can’t we? Is that really seen as childhood naiveté, rather than a sane, simple way to go through life – not gullible, but not stone-hearted either?

Isn’t there a balance? Isn’t there a middle ground? There has to be. Or we’re sunk.

In a way, what the Internet has done is empowered ALL of us to be journalists – to research and sift through the information, apply critical thinking skills and decide for ourselves if there’s a position/proposal we can get behind on the issues of the day.

As Pogo the comic-strip once famously said, “We have met the enemy, and he is us.” Can we admit that to ourselves, and try to learn from it?

I love mind-expanding books

And mind-expanding people who make their interesting insights free online, like Bob Garfield’s ‘The Chaos Scenario’: Got Adobe Acrobat Reader? Read on, at his Website, with free readable chapters: www.thechaosscenario.net/

I’ve blown a hole in my keyboard

No. Seriously.

In the spacebar of the wireless keyboard of my not-quite-4-year-old HP Media Center PC.

I don’t pound on it THAT hard. But I must pound it enough – or it’s got some pretty cheap plastic.

Deb had a spare HP wireless keyboard, but it must be a different frequency, as it wouldn’t connect with my receiver.

I could swap the receiver, but … such a hassle.

This is what duct tape is made for – a tiny piece of duct tape over the hole.

These are not times to buy new PCs because there’s a hole in your keyboard, or it starts getting a bit long in the tooth.

It took a ‘dirty’ upgrade to Vista pretty well in ’07. Maybe it’ll handle Windows 7 in ’09?

We’ll see. Have a happy Fourth everybody!